Cancel Policy

Any cancellation by you must be initiated by telephone to me at +81-80-7792 1950 OR by email to t.oka@jcultureguide.com. I will acknowledge your cancellation by email.

If you cancel booking that only includes my guiding service more than three days before the commencement of the service to be provided to you, I will refund the deposit in full amount less payment service company’s 5% charges to you. No refunds if you cancel on or less than three days before the commencement of the services to be provided to you. (So, if the service is planned on Friday in Japan, the deadline for the cancellation is Monday 24:00 PM of the same week, Japan time.)

If you cancel a booking that includes extras such as food, transport, tickets to attractions, etc. more than three days before the commencement of the services, I will refund the guiding fee to you as mentioned above. But I will deduct cancellation fee and no-refundable portion for the extras such as food, transportation, tickets to attractions, etc. which I had already ordered on your behalf (I do my best to refund extras as much as possible, though).

If I cancel your booking after you receive my booking confirmation, for any reason, I will refund the 100% of the deposit (I owe all money transfer expenses) and all the costs for extras, if any, to you in full.

This policy has been updated on June. 1, 2024, and the latest.